5y Problem Solving

Unlike many other business methodologies, the five whys is a very loose methodology that relies on the experience and knowledge of the people involved in order to reach a satisfactory conclusion.Basically, using the 5 Why Analysis simply demands that you continue to ask ‘why?To better explain this concept and how it can work in practical application, let’s walk through a basic example that could be relevant to a number of businesses.

I PROMISE you will get to the bottom of a problem a lot quicker than if you don't use them. One Problem, One Head Draw a FISH head Like this: Write down the issue or problem statement in the FISH head. Decide if some of them need more investigation or whether you feel like you’ve found your root cause. Meet with important or relevant people to discuss your findings. When someone comes to you with a problem (or effect) First ask about the problem using 5 Why’s.

And I’ll show you exactly how I completed the cause and effect diagram right now. Or even if you don’t feel like you’ve fully completed your questioning. Which will form the basis of your visual Cause and Effect relationship analysis. Then develop a Fishbone diagram to list ALL the possible reasons (or causes) Then do some analysis Finally use the 5 why’s again to literally HIT the ACTUAL root cause.

Asking why the first time could result in the answer that this product is sold at a higher price point than the other similar products in the line.

That higher price point could obviously be a deterrent to sales, so the natural follow up question would be why is this product being sold at a higher price?

This product is similar to other products which are selling nicely, but it is underperforming and is costing the company money at this point.

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