The Problem Solving Model provides you a road map to continuous improvement.
As its name implies, this model is the road map to follow to solve problems. a) When the process isn't doing what it is supposed to and people don't know why.
People should address the problems in their own areas.
Everyone has problems associated with their work area, and they should take ownership for trying to solve these problems instead of waiting for their supervisors or another team to tell them what to do. It is used when a project team is solving a basic problem.
The first step in the model is to define the problem; it does not matter if it is late shipments, stock outs, computer downtime, typos, lost messages, or an agreed upon "red bead" that everyone keeps running into.
Before you can solve the problem, you must truly understand what it is.Before we begin a discussion about the steps of the problem-solving model, we should talk a little about the philosophy that good problem solvers have about problems.Here are a number of ideas that are part of the philosophy.The problem-solving model, introduced below, incorporates an effective set of skills into a step-by-step process.The model combines the use of statistical tools, such as control charts and process flow diagrams, with group problem-solving skills, such as brainstorming and consensus decision-making.The statistical tools help us make data-based decisions at various points throughout the model.The group problem-solving skills help us draw on the benefits of working as a team.In addition, people are more committed to figuring out and implementing a solution to a problem if they are involved in the problem solving. Problems are opportunities to make things better and should be viewed as such.Be hard on the problem and soft on the people involved.These ten steps are effective with most of the problems the team will encounter.Each step is discussed here, and end products for step completion are specified as check points for team progress.