7 Steps Problem Solving

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Once the solution has been chosen, initial project planning begins and establishes: The group may use tools, such as a Gantt chart, timeline or log frame.

Between Steps Five and during Step Six the operational/technical implementation of the chosen solution takes place.

Problem solving models are used to address the many challenges that arise in the workplace.

While many people regularly solve problems, there are a range of different approaches that can be used to find a solution.

The PS group focuses on: At this stage it is not about finding one solution, but eliminating the options that will prove less effective at dealing with both the symptoms and the root cause. Acceptance by the people who will use and implement the solution is key to success. To users and implementers, a solution may seem too radical, complex or unrealistic.

In the fourth step, groups evaluate all the selected, potential solutions, and narrow it down to one. The previous two steps help justify the choices made by the PS group, and offer a series of different, viable solutions for users and implementers to discuss and select from.

Considered a soft skill (a personal strength, as opposed to a hard skill that is learned through education or training), an aptitude for creative and effective problem-solving is nonetheless one of the most valued attributes employers seek in their job candidates.

For example, a cable television technician might be trying to resolve a customer problem with a weak signal.

A teacher might need to figure out how to improve the performance of her students on a writing proficiency test.

A store manager might be trying to reduce theft of merchandise.


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