7 Steps To Problem Solving

7 Steps To Problem Solving-9
Step 4: Look for Root Causes This step involves asking and answering a lot of questions. I often use the ⅓ 1 Rule to create consensus around one – or the top two or three solutions – that will be best for everyone involved.

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It does not cause an immediate threat to the way business operates every day.

It is just beginning to happen and you have time on your side to be able to correct it without it causing much damage to the processes it is affecting.

If this person were doing the job we want him or her to do, what would they be doing?

And then ask this important question: How much variation from the norm is tolerable? From an engineering perspective, you might have very little tolerance.

The third stage is the crisis stage, when the problem is so serious it must be corrected immediately.

At this stage, real damage has been done to company processes, reputation, finances, etc.

The most important question of all, when describing your problem: Is your premise correct? We’ve all heard – or read – the story of the engineer’s take on the old “half empty, half full” question. Also, ask the most important question: Can we solve this problem for good so it will never occur again?

A speaker holds up the glass of water and asks if the glass is half empty or half full, a discussion within the group ensues, and you generally expect some sort of lesson in optimism, etc. In this version, an engineer is in the room and answers, “I see this glass of water as being twice the size it needs to be.” You see, sometimes when you are the one in charge of the problem, you tend to set the premise of the problem from your own perspective. How did this variance from the standard come to be? Because an important aspect to leadership is coming up with solutions that people can use for a long-term benefit, rather than having to deal with the same problems over and over and over.

From a behavioral perspective, you might have more tolerance.

You might say it’s okay with me when this person doesn’t do it exactly as I say because I’m okay with them taking some liberty with this. Step 2: Analyze the Problem At what stage is this problem?


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