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AT&T offers business internet plans with DSL, Fiber, and IPBB (which is basically higher-speed DSL and Ethernet grouped together under one name).The number of plans and speeds available to you will vary based on location, but the download speeds for business plans range from 6 Mbps (DSL) to 1,000 Mbps (fiber) — so whether it’s just you and a few other workers sending emails or 100 employees video conferencing daily, AT&T has a range of speeds that will likely fit your business’s needs.We’ll be frank here: As we discussed in our review of the Best Internet Service Providers, customer service throughout the entire ISP industry is rather lackluster.
We’ve outlined these respective scores in the discussion of our top picks below.
Higher scores won’t guarantee a perfect experience from your provider, but they should correlate to better service over the long-term.
There are more than 2,500 total internet providers in the United States, but most businesses will only have access to a handful.
The frustrating reality of the industry is that, even by conservative estimates, FCC reports suggest that half the country has no choice when it comes to high-speed ISP providers.
The best business internet offers reliable connectivity, excellent customer service, and the right bandwidth for your work volume.
Provider availability and plans will vary depending on your location, but if you’re feeling overwhelmed by all the options, we’re here to make things clearer.Companies can lose potential revenue during internet outages, which makes prompt and helpful customer service all the more important.We looked at third-party customer service ratings from J. Power and the American Customer Satisfaction Index (ACSI), who score internet providers for customer satisfaction.Verizon’s advertised speeds range from 1 to 940 Mbps overall, though the FCC’s most recent 2016 report showed that Verizon’s actual broadband speeds average 109.47% of what the company advertises.Along with Comcast and Spectrum, Verizon is one of the internet providers that’s most likely to maintain the fastest speeds for your business.That isn’t exceptional compensation — especially when compared with Century Link, which grants one day’s credit per every half hour of downtime — but the company’s 99.99% expected uptime and 24/7 repair line make us confident that we’ll get the support we need in the event there is an issue.Just keep in mind that if you go with AT&T, you’ll be expected to commit: The 2-year contract charges a hefty 75% of your remaining balance if you switch providers before the contract’s up.After availability, the best business ISP for you depends on a single factor: sufficient bandwidth.Todd Millecam, CEO of IT consulting firm SWYM Systems, Inc, told us, “With business ISPs, the main priority is that there is enough bandwidth to handle all onsite employees.” Business internet plans aren’t one-size-fits-all: Productivity at a tech company would slow to a crawl while trying to access cloud storage and place video conference calls on 10 Mbps of speed.While AT&T has received strong customer satisfaction scores for an internet provider, our experiences were a little mixed.On the one hand, we found the representatives on AT&T’s live chat tool friendly and responsive; on the other, the information we got wasn’t always accurate.