Many laundry owners also employ attendants to keep an eye on the store and help customers use the equipment.
Laundromat Renaissance The coin-operated laundry industry has changed in response to several trends.
The coin-operated laundry industry has undergone a revolution.
No longer dingy, unsafe, boring places that customers must endure on a weekly basis, laundromats are becoming fun and attractive multiservice centers that customers may even enjoy visiting.
"The industry is now getting a facelift," said Brian Wallace, president and CEO of the Coin Laundry Association, a national association for self-service laundry owners.
"There's a trend toward coin laundries being more comfortable for the customer."Newer laundries have snack bars, a place to leave off and pick up dry cleaning and video games. Instead, customers use swipe cards that subtract the cost of the wash or dry, much like a phone card or debit card.
Other social phenomena, like the prevalence of two-income families, suggest that convenient services such as wash-and-fold will continue to grow in popularity as working parents have less time to attend to household chores like laundry.
According to a survey from the Coin Laundry Association, more than half of coin laundries offer wash-and-fold.
Looking for an extra service that will work is always on their mind."Another trend laundry owners have recognized is that customers prefer to visit laundromats with a more pleasant atmosphere.
Many laundry owners are building kids' centers, holding music concerts, giving away coffee and hiring attendants who are friendly and helpful.