Consulting Problem Solving

Consulting Problem Solving-8
Porter’s five forces help to identify where power lies in a business situation.This is useful both in understanding the strength of an organization’s current competitive position, and the strength of a position that an organization may look to move into.

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At this stage you are none the wiser because you are in what experts call the 4th quadrant where you ‘Don’t know what you don’t know’.

At this stage the client, who by the way is looking over your shoulder and counting your hourly rate tick away, is leaning on you as the expert to solve his ‘problem’.

The tool most used for identifying success is Critical success factors are the essential activity areas that must occur in order for a component of a project to be successful.

To determine your Critical Success Factors, you must first state your mission and your goal concerning solving the problem.

By listing each of the items in these four categories for your problem, you can focus on strengths and seize opportunities while minimizing weaknesses and steering clear of threats.

This theory is based on the concept that there are five forces that determine the competitive intensity and attractiveness of a market.Before you can take these on, you will need first to identify metrics for each CSF and then communicate them to all team members.So, you may use some of the below tools to help you with Defining the Problem you have at hand.These tools are in no way complete or exhaustive but are some of the most prominently used and can act as a starter guide for your problem solving journey.These tools can be summarized in this Sankey diagram below: The key to defining the problem is to make sure one is defining the real problem and not its symptoms. The problem needs to be stated in broad terms since the exact problem may not be obvious because: After the problem have been defined and has been narrowed down to a root cause, one needs to identify what qualifies as success in solving the problem or in other words what “solving the problem” means.Problems are at the center of what we do as a consultants especially in the role of a Business Analyst or Management Consultant.More importantly solving these problems for a client (internal or external); whether they are simple, small, large or complex; is the cornerstone of the value we bring to the client in every engagement. It has been true for me, as I am sure for a lot of you as consultants, that most of the time we are parachuted in a project where the client or most of the major stakeholders don’t even have an inkling of what they truly want from the project in question.As the recognized global leader in problem solving, Kepner-Tregoe has long offered problem solving consulting services to help clients overcome business challenges and to achieve strategic objectives.The Kepner-Tregoe problem solving and decision making framework provides a powerful, essential toolkit by which we solve today’s problems for our clients and, using this framework, how our clients solve problems as well as prevent future problems from taking place.Value Chain Analysis – Value chain analyses determines where value lies in solving your problem.To do this analysis, first you will work to identify any activities undertaken to complete a project.


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