Hewlett-Packard Knowledge Management Case Studies

Hewlett-Packard Knowledge Management Case Studies-20
These behaviours and technologies are used to help the staff of the ABS collate, analyse and publish large amounts of statistical information.Another example of the clever use of technology is by Centrelink.

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By no means can this small number of case studies do justice to cover the full range of KM applications and knowledge strategies that exist within the APS.

However, they do provide a general indication of some of the different ways that the intricacies of KM are tackled and some of the key tools and techniques that have been applied.

The case study includes some of KM's challenges and what KM means to Centrelink.

Insolvency and Trustee Service Australia - Knowledge Management Strategy Development at ITSA - describes ITSA's approach to develop a knowledge management strategy including its objectives and outcomes, business drivers and details of programs to be implemented.

Legal compliance requirements and obligations were linked to the company’s improvement programme.

We developed an Environmental management system manual and an Environmental procedures manual, including references to all documents and records required by the standard.Hewlett-Packard (HP), the world's largest IT company, has operated in Ireland at its Leixlip facility for approximately 20 years and has been consistently committed to a sustainable environment.For example, HP was one of the first manufacturers in Ireland to introduce PCs that can 'power down' when not in use, earning the company the respected Energy Star Label.The ITSA case study demonstrates how KM can be used to develop strategy that integrates across a range of functions including organisational development, HR, workflow and information management.For large-scale projects like this, a staged approach is required and this case study can provide useful suggestions to others about how such a journey can be taken.Hewlett Packard Enterprise (HPE), a leading provider of next-generation networking solutions for enterprises of all sizes, relies on Mad Cap Lingo to manage the translation process for a number of product lines in up to 20 different languages. Uwe Schwenk, L10N Coordinator and Senior Technical Translator, will discuss how a centralized localization model and 18 months of testing with Mad Cap Lingo resulted in an average cost reduction per HPE product release of nearly 50%.Learn about the challenges, the lessons learned, and the factors that helped influence the localization team at HPE to expand its use of Mad Cap Lingo for all HPE product translations.It will provide knowledge management practitioners with a guide to how other agencies are tackling their KM challenges and it may provide possible pathways for approaching their own particular situation.Each of the following case studies was published in February 2004.Publications such as Transforming Government: Achievements in E-Government and Transforming Government: Enhancing Productivity have case studies that show APS agencies and departments use technology to transform their processes, information provision and transactional environments.Just as the APS is at the forefront of global e-government practice, so it is one of the leading administrations in knowledge management practices within the public sector.


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