This includes the support activities in which the development of the workforce within an organization is the key element.
Examples of activities are recruiting staff, training and coaching of staff and compensating and retaining staff.
Porter’s Value Chain Analysis: There are four basic steps that have to be followed if you wish to use the Value Chain as an analysis model.
By following these basic steps the organization can be analyzed using the Value Chain.
The Service Profit Chain Model is an alternative model, specific designed for service management and organizational growth.
Support activities within the Porter’s Value Chain Analysis assist the primary activities and they form the basis of any organization.These activities relate to the development of the products and services of the organization, both internally and externally.Examples are IT, technological innovations and improvements and the development of new products based on new technologies.Primary activities have an immediate effect on the production, maintenance, sales and support of the products or services to be supplied.These activities consist of the following elements: These are all processes that are involved in the receiving, storing, and internal distribution of the raw materials or basic ingredients of a product or service.For each primary activity, sub-activities can be determined that create a specific value for an organization.There are three categories of sub activities, namely: Here it concerns the idea how value support activities such as firm infrastructure, human resource management, technology development and procurement can create value within the primary activities.These include, for instance, storage, distribution (systems) and transport.These are all processes related to putting the products and services in the markets including managing and generating customer relationships.The guiding principles are setting oneself apart from the competition and creating advantages for the customer.This includes all activities that maintain the value of the products or service to customers as soon as a relationship has developed based on the procurement of services and products.