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Identifies one’s own position on the issue, drawing support from experience, and information not available from assigned sources.
These barriers can turn a potentially positive situation into a negative one, a problem. It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones. Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.
It's useful to consider the following questions when faced with a problem. Goals can be anything that you wish to achieve, or where you want to be.
by Mary Ellen Guffey Gone are the days when management expected workers to check their brains at the door and do only as told. For example, it is a fact that packages are missing; it is an opinion that they are merely lost and will turn up eventually. Then, weigh the advantages and disadvantages of each alternative. What are the obstacles, and how can they be handled? Then, follow through on your decision by monitoring the results of implementing your plan.
As knowledge workers in today's age of information, students will be expected to use their brains in thinking critically. Most important, what solution best serves your goals and those of your organization? The freight company decided to give its unhappy customers free delivery service to make up for the lost packages and downtime.
To make the best decisions and to become valuable knowledge workers, your students can follow this simple five-step plan. Some problems are big and unmistakable, such as failure of an air-freight delivery service to get packages to customers on time. For example, the air-freight delivery service would investigate the tracking systems of the commercial airlines carrying its packages to determine what went wrong.
Other problems may be continuing annoyances, such as regularly running out of toner for an office copy machine.
Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis.
Some of these problems are obviously more severe or complex than others.
However well prepared we are for problem solving, there is always an element of the unknown.
Although planning and structuring will help make the problem solving process more likely to be successful, good judgement and an element of good luck will ultimately determine whether problem solving was a success.