The problem statement simply recognizes the gap between the problem and goal states.
It can be said that, “a problem well stated is half solved.” However, there are often multiple, viable solutions to a problem.
It starts with meeting with the stakeholders, customers, and/or users affected by the issue (if possible) and learning about their pain points.
Since people often struggle with effectively communicating their issues, particularly to someone outside of the process, it is helpful to ask a series of “why” questions until the underlying reasoning is identified.
It will also provide management with specific insights into the problem so that they can make appropriate project-approving decisions.
As such, it is crucial for the problem statement to be clear and unambiguous.
A problem cannot be solved if it is not completely understood.
The process of defining the problem is often a group effort.
It is human nature to want to begin working on a solution as soon as possible and neglecting the definition of the true problem to be solved.
However, a poorly defined problem increases the risk of implementing a solution that does not fully meet the expected results.