Solving Technical Problems

Solving Technical Problems-68
No matter what the underlying tech problems are (networks issues, driver conflicts, disk problems, etc), the process outlined above works well for gathering info, identifying possible causes of the issue, and getting to a solution no matter what issue you’re dealing with.

No matter what the underlying tech problems are (networks issues, driver conflicts, disk problems, etc), the process outlined above works well for gathering info, identifying possible causes of the issue, and getting to a solution no matter what issue you’re dealing with.But you’ll still have to make judgment calls depending on each unique case.

Print your data to the console before you worry about how it’ll be rendered.

Call a function you haven’t used before with simple hardcoded arguments, and get it to run as expected before replacing them with the actual data you’ll be using in your application.

Look no further than Spiceworks: Launch a free, fully loaded help desk and manage whatever users throw your way.

I've noticed a gap in technical education which oddly coincides with a skill all software developers are expected to have: the problem-solving process.

Ask yourself the following questions (and maybe even write down the answers): I believe this practice leads to “solving” problems without fully understanding them.

That's not to say any of these resources—Stack Overflow, tutorials, any other examples you find—are bad.

With this sort of system in place, and knowledge learned working through previous computer problems, you’ll be able to knock out computer problems more efficiently as you gain more experience. Gain access to millions of IT pros already using Spiceworks, all for free!

And to be proactive in avoiding future crises, perhaps you can document issues so they can be referred to by anyone who encounters similar challenges down the line.

What’s your plan of action for the next vague phone call, email request about tech issues, or help desk ticket from a big wig who needs his computer fixed… In many instances, what was reported as a general issue (e.g., the Internet is down) is actually something very particular, such as a specific website being offline. Ask those pertinent questions and then dig up more info from various sources such as: Now that you’ve gathered basic background info, it’s time to get hands-on with the problem.

End users submit seemingly endless problems ranging from complaints of their Internet being “slow” to forgotten passwords to constant printer pains. We’ve got several problem-solving steps to follow that’ll help ease the stress of solving nearly any IT issue: Getting to the bottom of a computer issue can sometimes feel like playing 20 questions, so it’s crucial to ask the right questions first if you want to discover the root problem quickly.

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