Thesis On Customer Satisfaction In Banks

Thesis On Customer Satisfaction In Banks-65
To do that, meeting our customers’ changing needs and offering them the best possible service is central to everything we do.Nordea is the largest financial services group in the Nordic region, one of the biggest banks in Europe.

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The participants were asked to fill up the questionnaire form with face to face interaction.

All these forms were collected from various commercial banks in Kathmandu, Nepal.

It is also very important that you focus both on drivers and financial impact of improvement to help us most the most.

You will have all the necessary access to relevant data and specialists required for this.

This research is useful for commercial banks so that they can improve service quality to the customers and thus maintain customer satisfaction and loyalty.

Similarly, the policy makers can make future plans in banking sector based upon the information provided by the customers while iii doing this research.

Similarly, one of the situational factors stated as years of relationship had significant positive relationship with customer satisfaction while another situational factor stated as frequency of visiting bank had a significant negative relationship with customer satisfaction.

In the same way, in case of mediating factor, tangibility and frequency of visiting bank do not have significant relationship while reliability, responsiveness, years of relationship and empathy and assurance have significant positive relationship.

Working with us, you will play a part in building a better bank that fulfils a meaningful role in society.

We aim to help our 11 million customers around the world improve their lives and reach their goals.


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