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If you are a customer service representative, you want to use four steps to problem solving when you come across a customer issue or complaint.
Our first step is the identify the problem that your customer is experiencing.
You may come across a customer that is having a difficult time explaining what is wrong.
For every and any option, determine its advantages and its risks. The best solution is not necessarily the option with the most pros and/or the least cons. Maybe you didn't quite choose the right solution or the situation changed. Take this newfound knowledge, return to the beginning steps, and try again!
Think about what means more to you, which solution can highlight the positive effects that matter the most to you, and which solution produces the mildest consequences.
Try to form your goals in the sense of actions you can take to achieve the desired goal.
Take time to brainstorm possible ways to resolve the problem.
Try to find 6-8 varying alternatives when resolving a particular problem.
For every alternative you formed in the previous step, weigh the positive effects and negative consequences that each solution would bring.
Strong emotional ties make this process especially difficult.
The final decision is yours: Like many of us, you've likely offered advice to a friend which didn't produce optimal results.