Why We Need Critical Thinking

Customer service reps and sales agents have the most direct contact with clients.

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What they will expect, though, is for you to be able to think; to know how to make connections between ideas and evaluate information critically.

And now that I’m in college, my professors often mention that the ability to think through and solve difficult problems matters more in the “real world” than specific content.

Thinking critically is the ability to analyze a concept objectively, considering the facts and differing perspectives to reach a sound, logical conclusion.

The reason critical thinking is a skill—and not just an automatic thought process—is because most people naturally think “uncritically,” making decisions based on personal biases, self-interest, or irrational emotions.

Your teachers in high school won’t expect you to remember every little fact about U. My high school teachers gave similar speeches when describing what would be expected of us in college: it’s not about the facts you know, but rather about your ability to evaluate them.

I didn’t realize it at the time, but my teacher was giving a concise summary of critical thinking.

Workers in the human resources department are responsible for hiring new talent, determining which employees get pay raises, and deciding appropriate consequences for workers who have violated company policy.

Each of those situations requires deliberate critical thinking on the part of human resources specialists, who make decisions that can impact a colleague’s career.

Employers value workers who know how to think critically.

Critical thinkers bring creative solutions to the table and help businesses to innovate and remain competitive.


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